Ang Migration
Lagi na akong tinatamad everytime na papasok akong C3, I don't know why, maybe because of the graveyard shift or maybe because of eternal queing. Kanina, hindi naman masyado nakakatamad kasi kaunti lang ang queue at hindi naman masyadong irate ang mga customers.
Most of the TFC subscribers have already received the letter about the partnership between TFC and DirecTV. Iba't-ibang reactions, some find it good, others reacted violently coz they've felt cheated and they don't want the increase in subscription. There's not much of an increase, it's more on switching to DirecTV which will provide them basic English channels. Hay nako, I don't wanna explain anymore, kabisado ko na nga ang mga rates, procedures and everything. Minsan nga napapanag-inipan ko na. The first few days na nag-handle ako ng migration, parang ayaw na ayaw ko kasi medyo mahaba ang transaction and napakaraming dapat sabihin, pero ngayon okay lang kasi it seems na mas mabilis ang oras kapag may kausap ka. One of the most memorable transaction I had is when I called up the customer service hotline of DirecTV to inquire on certain case of the customer, I've called them up twice. The first agent is not accomodating, she said that she doesn't know the answers to my questions, she has no idea, so what is she doing there? The next agent is more of an accomodating person with a sense of customer service, she's able to extend help to me and do what she could to help my customer. Kanina naman, may customer ako na twice na bumagsak sa credit check, she gave me the social security number of her father and grandfather, both didn't pass the credit check, then she gave me her mother's name, and finally, it did pass the credit check. Just don't know what kind of family they are, ang baba ng credit score, bwahahahaha!!!
One thing that we need to keep in mind, we must convince customers to migrate! That's it, no more, no less! Correct? ...syempre as per Kris, correct!
Most of the TFC subscribers have already received the letter about the partnership between TFC and DirecTV. Iba't-ibang reactions, some find it good, others reacted violently coz they've felt cheated and they don't want the increase in subscription. There's not much of an increase, it's more on switching to DirecTV which will provide them basic English channels. Hay nako, I don't wanna explain anymore, kabisado ko na nga ang mga rates, procedures and everything. Minsan nga napapanag-inipan ko na. The first few days na nag-handle ako ng migration, parang ayaw na ayaw ko kasi medyo mahaba ang transaction and napakaraming dapat sabihin, pero ngayon okay lang kasi it seems na mas mabilis ang oras kapag may kausap ka. One of the most memorable transaction I had is when I called up the customer service hotline of DirecTV to inquire on certain case of the customer, I've called them up twice. The first agent is not accomodating, she said that she doesn't know the answers to my questions, she has no idea, so what is she doing there? The next agent is more of an accomodating person with a sense of customer service, she's able to extend help to me and do what she could to help my customer. Kanina naman, may customer ako na twice na bumagsak sa credit check, she gave me the social security number of her father and grandfather, both didn't pass the credit check, then she gave me her mother's name, and finally, it did pass the credit check. Just don't know what kind of family they are, ang baba ng credit score, bwahahahaha!!!
One thing that we need to keep in mind, we must convince customers to migrate! That's it, no more, no less! Correct? ...syempre as per Kris, correct!
posted by brian_cab @ 3:20 PM
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